Comprehensive Resume

Renino Q. Niefes

Mobile: +63906-4624193 ◊ Email: rqniefes@yahoo.com◊ Blog: www.renzcentral.com

Summary

8+ years of solid experience in system requirements gathering, analysis, design, construction, testing, implementation, production support, supervisory and project management.

Has significant experience in call center inbound and outbound operations, customer relation management systems, outbound dialer application and various human resources system such as Attendance Monitoring, Payroll and Job Application System. Developed web-based information systems using Java and Microsoft Technologies such as .NET.

Work Experience

October 2009 – Present	iRekrut (Quezon City, Phil.) Freelance Programmer (October 2009 – Present) Maintain iRekrut’s Resource Management System (REMSys). Develop iRekrut’s Applicant Portal. Platform: Microsoft IIS, MySQL, ASP.NET/VB.NET Visual Web Developer 2005.

July 2009 – October 2009	Profession Point Inc. (Ortigas Cener, Pasig City, Phil.) Freelance Programmer (July 2009 – October 2009) Developed a simple Accounts Management Solution for Questronix. Platform: Microsoft IIS, MySQL 5.0, ASP.NET/C# Visual Web Developer 2005 Express Edition.

16 Jan 2007 to Present	Symbio, Inc. (Ortigas Center, Pasig City, Phil.) IT Consultant (Jan 16, 2007 – Present)
	Developing front end web-based application for Vertex Telecom Voice Messaging System. Platform: JSP, Spring Web framework, MySQL, Linux and Tomcat Web Server. Currently conducting research and development on Tele-block API integration with Asterisk PBX. Platform: Linux, Asterisk (Trix Box), Tele-block API Currently developing e-commerce website for Cooper, Bunker and Associates. I’m assigned to integrate Link Point Payment Gateway into the website. Provides weekly status report to our client. Platform: ASP.NET using C Sharp, IIS, Link Point Payment Gateway, AliveChat.com, MySQL 4.2 and Windows.
May 2008 to Present	Retail Billing System
	Went to Los Angeles (CA) Office and gathered Requirements (BRD) of Retail Billing System. Designed, developed and implemented web-based Retail Billing System for Vertex Telecom, Inc. Platforms: JSP, Spring Framework, Hibernate Framework, MySQL 5.0, Jakarta Tomcat Web Server, JDBC, Slackware.
October 2007 to 2008	Corporate Desktop
	Designed and developed web-based Document Management System called Corporate Desktop for Vertex Holdings, Inc. Platforms: JSP, Spring Framework, Hibernate Framework, MySQL 5.0, Jakarta Tomcat Web Server, JDBC, Slackware, KnowledgeTree DMS Open Source.
2007-2008	OneSuite SoftPhone (VOIP Phone)
	Designed and developed MS Windows-based VOIP Soft Phone called OneSuite Phone for Vertex Holdings, Inc. Platforms: Visual C++/C, MFC Programming.
2007	Vertex Back Office Support System (VBOSS)
	Went to Los Angeles (CA) Office and gathered detailed requirements and wrote BRD for Vertex Back Office Support System (VBOSS).

02 June 2003 to 05 Jan 2007	TRG Philippines, Inc. – formerly Callworx Inc. (Ortigas Center, Pasig City, Phil.) Systems Analyst II, I.M. Supervisor
	Developed and maintained web based information systems for different departments such as Orange Queuing System, Customer Relations Management System, Provisioning System, Help Ticketing System, Campaign Management System, Job Application System, Inventory System, Lead Tracking System, Email Ticketing System, Trouble Ticketing System, Operation Reports Module, Attendance Monitoring and Payroll System using UML, Java (JSP, Struts, Hibernate), dot NET technologies, MySQL and MS SQL Server 2000. Successfully implemented the Customer Relations Management System to Vertex Telecom, Los Angeles, California during my 6 weeks stay in the U.S (November 1995 – December 1995). Completed the business requirements documentation of Vertex Telecom’s Provisioning System during that period. Supervised teams of 1 to 4 Analysts in developing information systems from project planning to production support. Managed the team members’ work load and shift schedule. Presided brain storming sessions and irregular meetings with the team, upper management and with clients to discuss and solve project related issues. Ensured good communication flow to achieve on time and quality systems implementation. Dialer Management Supervisor (May to November 2006) Transferred from IM to IT department as the Dialer Management Supervisor. Managed a team of 7 StrataSoft VC2 dialer administrators. Streamlined the business processes of the Dialer Management Team. Managed the team’s work load and shift schedule. Assisted Implementations Department in provisioning incoming campaigns and dialer capacity. Administered and Maintained StrataSoft VC2 Dialers and Microsoft SQL Servers. Supervised the reinstallation of all our dialers. Coordinated and attended meetings with Operations, Quality Assurance and Implementations Department on campaign management guidelines and any other operational issues and concerns.
April 2006 to June 2006	Orange Queue Project
	Designed, developed and implemented web-based queuing system for Orange UK Campaign. Designed the database structure. Maintained, enhanced and supported the system especially during operations. Enhancement includes streamlining the system based on new business work flow. Developed productivity and inventory reports for monitoring. Platforms: JSP, Struts Framework, Hibernate Framework, MS SQL Server 2000, Jakarta Tomcat Web Server, JDBC, Linux OS.
April 2006	Vertex Wholesale Billing System (client: Vertex Telecom, Los Angeles, CA)
	Helped the WBS Team in solving performance issue of the report generation module through stress testing and code review. Platforms: JSP, Struts Framework, JDBC, MS SQL Server 2000, Jakarta Tomcat Web Server, Linux OS.
Feb 2005 to April 2006	Vertex CRM Project (client: Vertex Telecom, Los Angeles, CA)
	Designed the prototype of the following subsystems based on the business requirements documentation; account management, trouble ticketing and knowledge base. Designed the database structure. Designed and developed the following subsystems; trouble ticketing system and administrator tools. Went to Los Angeles, California and successfully implemented the system. Enhanced and maintained the system until April 2006. Platforms: JSP, Jakarta Tomcat Web Server, Linux OS, JDBC, Struts Framework, Spring Framework, MySQL Server and Apache Axis Framework.
Nov 2005 to Dec 2005	VTX Telecom Provisioning System (client: Vertex Telecom, Los Angeles, CA)
	Key Contributions: Gathered and completed the business requirements documentation.
Oct 2005 to Nov 2005	Help Ticketing System
	Presided series of brainstorming sessions during analysis and design phase. Designed, presented and completed the prototypes to our clients. Designed the database structure. Developed the following modules; Create Ticket Page, Search Ticket Page, Dispatch Ticket Page. Platforms: JSP, Jakarta Tomcat Web Server, Linux OS, JDBC, Struts Framework, Spring Framework, MySQL Server and Apache Axis Framework.
May 2005 to Nov 2005	Campaign Management System
	Managed the project from Project Planning to Production Support Phase (SDLC Methodology). Conducted research and development to prove feasibility of integrating NEC PBX through API invocation and feasibility of integrating Bright Light Dialer to our web-based front-end application. Worked with Bright Light Company to develop and invoke their dialer API. Gathered and wrote business requirements document from Operations, IT Department and Bright Light. Designed the database structure of the system on both MySQL Server and MS SQL Server. Supervised the team of two Analysts on the following phases; feasibility study, prototyping, construction, testing, implementation and production support. Implemented the system on time in iterative approach. Platforms: JSP, Spring Framework, Hibernate Framework, Linux OS, JDBC, MySQL, MS SQL Server and Jakarta Tomcat Web Server.

April 2005 to May 2005	Job Application System
	Key Contributions: Managed the project from Analysis and Design to Implementation Phase. Designed, presented and completed the prototype to our client. Designed the database structure in MySQL Server. Developed the following backend modules; search applicants page, create short list pages, add remarks page and preview application form page. Supervised the team of two Analysts. Successfully launched the system on time and with quality. Platforms: JSP (Model 2 Architecture), JDBC, Linux OS, Jakarta Tomcat Web Server.

Feb 2005 to April 2005	Inventory System
	Gathered and completed Business Requirements Documentation. Designed, presented and completed prototyping to our clients. Designed the presentation, business and data layers of the system (n-tiered architecture). Designed the database structure in MySQL Server. Successfully developed the following modules; assets maintenance form, search assets page, transfer items data entry form, pull-out request data entry form and Item Accountability data entry form. Supervised the team of two analysts from construction to implementation phase. Platforms: ASP.NET, IIS, Windows 2000 Advanced Server and MySQL Server.

March 2004 to Dec 2004	Lead Tracking System
	A web-based application that allows outbound operations to call the leads progressively. It is fully integrated with NEC PBX’s CallCenterWorx application that dials out the phone numbers automatically as it connects the lead to an agent. Designed and developed the front end application. Designed the database structure. Integrated it as a subsystem to existing system called Agent Tools. Developed customized lead tracking system for each campaign with different business work flow. Maintained the system until December 2004. Platforms: ASP.NET, VB.NET, IIS, Windows 2000 Advanced Server, MySQL Server, NEC PBX API, Winsock and NEC PBX CallCenterWorx API (back-end system).

Sept 2003 to Oct 2004	Attendance Monitoring and Payroll System (AMPS)
	Developed the following subsystem and modules; attendance monitoring subsystem, overtime application form, change schedule application form and leave application form. Enhanced the employee information page. Wrote a generic class that sends email. It is used in notifying employees and administrators on their application forms such as vacation leaves, change schedule and overtime. Platforms: ASP.NET, C#.NET, IIS, Windows 2000 AS, SMTP, MySQL.

July 2003 to Nov 2003	Agent Tools Project
	Agent Tools is designed to consolidate all existing and future systems into one coherent web-based application. It is used to contain the following subsystems; Knowledge Base, Email Ticketing System, Trouble Ticketing System, Lead Tracking System and Call Recordings Repository. Designed the database structure of the following subsystems in MySQL Server; Email Ticketing, Trouble Ticketing, Knowledge Base, Operation Reports Module and Lead Tracking System. Developed the following modules for email ticketing system; windows services that sends and retrieves email from SMTP and POP3 servers. Wrote MIME Email parser that parses the messages and attachments and saves it to the database using VB.NET and Windows Services. Designed and developed the following front-end modules; send email ticket page, attach files page, get ticket page, inbox page, QA Monitoring Tools, Team Leader Monitoring and Approval Tools and search email ticket page. Developed the following modules for trouble ticketing system; Create Ticket Page, QA Edit Ticket Page, QA Cleared Ticket Page, QA Closed Ticket Page, QA On Process Tickets Page, QA Pending Tickets Page, QA Monitoring Page, Turn-around report and view ticket details page. Developed the following modules for Call Recording Repository; add/remove files, add remarks and file upload tool that is used by the system to upload files to a FTP Site. Platforms: ASP.NET, IIS, VB.NET, Windows Services, Windows 2000 Advanced Server, SMTP, POP3, MIME, FTP, MySQL Server and NEC PBX CallCenterWorx (back-end system).

June 2003 to July 2003	Web Tools Project
	Web Tools is a web-based reporting tool that allows our clients and operations department to virtually monitor performance of inbound campaigns such as Onesuite, Dynasky and VTX Telecom outsourced to TRG. It is a simple porting exercise that retrieves data from NEC PBX (NEAX) CallCenterWorx System and presents the report in HTML format based from current NEC Technical Documentations. Developed the following reports; Agent Summary/Detailed Report, Split Summary/Detailed Report, ACD Summary/Detailed Report, Tally Codes Summary/Detailed Report and Pilot Summary Report. Developed the monitoring page containing split summary, agent summary and tally code summary report. Platforms: ASP.NET, IIS, MS SQL Server 2000, Windows 2000 Advanced Server, NEC PBX CallCenterWorx (back-end system).


01 April 2003 to 31 May 2003	Information Professionals Inc. I.T. Consultant / ASP.NET Developer
01 April 2003 to 31 May2003	eCompassWeb Project – Survey Management System (client: Microsoft Philippines and Watson Wyatt Shared Services) Participated in developing web based Survey Management System for Watson Wyatt Shared Services. Wrote table driven standard validation scripts using JavaScript for Delta Subsystem. Programmed dynamic menu of Alpha Subsystem using ASP.NET (VB.NET) and MS SQL Server 2000.
	Developed table driven, dynamic menu for Alpha and Delta subsystems. Wrote standard validation scripts for Delta subsystem using JavaScript through script injection strategy.
	Platforms: ASP.NET, IIS, MS SQL SERVER 2000, Windows 2000 Advanced Server and JavaScript.

May 2002 to March 2003	Inobbar Technologies Corporation Web Developer
	Programmed web based information systems; Human Resources Information System, Online SSS Payment System and Cooperative Management System for Ayala Group of Companies using VB6, ASP.NET, Infragistics Net Suite and MS SQL Server 2000.
Sept 2002 to March 2003	Integrated Cooperative Management System (client: Ayala Multipurpose Cooperative)
	Developed the following modules; Billing and Collections, General Ledger, Chart of Accounts, Books, Journal Entry, Proof list, Trial Balance, Balance Sheet, Income Statement. Platforms: ASP.NET, Infragistics Net Suite, MS SQL Server, IIS, Windows 2000 Advanced Server.

Oct 2002 to March 2003	Revitalized SSSNet (client: Ayala Port Makati, Inc., Social Security System and EDINet)
	Developed the following modules: Employer Registration, System Admin Tools (User Maintenance, Banks Maintenance, System Referential, and System Parameters), Debit/Credit Advice. Platforms: ASP.net, ADO.net, VB.net, VB6, MSMQ, Infragistics Net Suite, MS SQL Server, IIS, Windows 2000 AS.

May 2002 to October 2002	Visual Studio .NET Research and Eco-Training
	Explored the following tools: Visual Studio.NET, ASP.net, Infragistics Net Suite.

November 2001 to May 2002	www.phil-ads.com Freelance Web Developer
15 November 2001 to 15 May 2002	www.zingko.com website (client: New Century Concepts Inc.) Designed and developed an e-commerce website called www.zingko.com using CGI/Perl and MySQL as backend database. Designed the look and feel of prototype version 1. Developed the following modules: Post an Item page, Search for items page, User Maintenance, System Referential, System Parameters, My Account page. Assigned to install the system on remote web server (Linux platform) through FTP. Platforms: CGI/PERL, MySQL, Apache Web Server, Linux.

June 2000 to October 2001	STI Systems Services, Inc. Computer Programmer II
16 August 2001 to 2 October 2001	Network Equipment and Inventory System (client: NBN-4, formerly PTV4) Developed the following modules: Equipment Data Entry form, Depreciation Agent Form, Maintenance Monitoring, User Maintenance Form, System Referential, System Parameters, and Reports.
	Platforms: VB6, Crystal Reports, MS SQL Server, Windows NT.

24 July 2001 to 16 October 2001	Project Budget Monitoring System Enhanced the following module; Actual Expense.
	Platforms: Visual FoxPro, MS SQL Server, Windows NT

18 December 2000 to 6 June 2001	STI College Kiosk (web-based) Gathered and completed the System Requirements Specification (SRS) document from STI Central Office. Designed and completed the prototype. Wrote the External Design Specification (EDS Document). Developed the front-end system using ASP. Developed the back-end system using VB6. Conducted Unit Tests, System tests and Integration tests. Implemented the system on STI College South Woods and all STI Preschools within Metro Manila (7 locations). Assigned to enhance and support the system until 6/22/2001.
	Platforms: VB6, ASP.NET, ADO, MS SQL Server, Windows NT, IIS

8 August 2000 to 15 Nov 2000	Performance Monitoring System Developed the following modules: Employee Data Entry form, Project Data Entry Form, Module Data Entry Form, Quality Assurance Queue, System Admin Tools, Performance Report and Turn-around Report.
	Platforms; VB6, ADO, MS SQL Server, Windows NT, Crystal Reports

Skills Summary

Programming Languages / Frameworks

Java, JSP, Struts Framework, Spring Framework, Hibernate Framework [ 3.5 Years / applied]
Quartz Scheduler, MySQL Stored Procedures [1 year/applied]
ASP.NET (ADO.NET, VB.NET, C#.NET, Infragistics Net Suite) [3 Years / expertise]
.NET Framework (1.1, 2.0) [applied]
Microsoft Visual Basic [1.5 Years / expertise]
JavaScript, VBScript, HTML, CSS, XML [5 Years / expertise]
AJAX [1.5 Years/applied]
CGI / PERL [6 Months / applied]
C#.NET, VB.NET [familiar]
Visual C++ [1 Year/applied]
Shell Scripting (Linux) [familiar]

Project / Architecture Methodologies

Poseidon UML Designer [familiarity]
Software Development Life Cycle [2 Years / applied]
Scrum [1 year/applied]

Middleware Platforms

Microsoft .NET Web Services [1 Year / applied]
Apache Axis Web Services [3 Months / applied]
Apache/Jakarta Tomcat Web Server [1.5 Years / applied]
Java 2 Enterprise Edition [1 Year / applied]
Microsoft Internet Information Service (IIS) [1 Year /applied]
Samba Server [6 Months / applied]

Databases

Microsoft SQL Server 2000 [3 Years / applied]
MySQL Server [6 Years / expertise]

Operating Systems

Microsoft Windows NT/2000/XP, 95/98/Me [6 Years / expertise]
Linux (CentOS, Fedora Core 3 and 4, Ubuntu Linux 5, Debian, Slackware) [3.5 Years / applied]
Microsoft Windows Pocket PC [applied]
Palm OS [applied]

Configuration Management Systems

Microsoft Visual SourceSafe [5 Years / applied]
Concurrent Version Control System (CVS) [4.5 Years / applied]
Microsoft Projects 2000 [2 Years / applied]

Other Applications

Microsoft Office [8 Years /applied]
Open Office [2 Years / applied]
MySQL Control Center, Administrator, Query Browser, Navicat, DevArt MySQL Studio [6 Years / applied]
Eclipse IDE [3 Years/applied]
NetBeans IDE (3.6, 4, 5) [1.5 Years / expertise]
Visual Studio.NET [4 Years / expertise]
Crystal Reports [1.5 Years / applied]
JasperReports [familiar]